Perspectives on the 9-9-6 work ethic in China

The 9-9-6 work ethic championed by technology companies in China suggests that every tech worker there should work from 9 am to 9 pm for 6 days a week. Within a year, it has gone from the envy of people outside of China to a serious pushback from the Chinese technology workers. In this article, I want to explain if the 9-9-6 work ethic is really sustainable for anyone out there and offer the perspective when 9-9-6 work ethic can work for an individual.

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How to evaluate “Uber for X” companies

logisticsRecent discussions centered on “Uber on X” companies whether they justified their ultra high valuations, their asset light business model and their survival rate if and when the “bubble” will burst. Through discussions with investors and industry players, I have evolved my understanding. In this short article, I compile my thoughts on how one should look at “Uber on X” companies, and how a vertical such as logistics company perceived such companies and why some of these ‘Uber for X’ companies cannot disrupt logistics as they hoped to. Continue reading How to evaluate “Uber for X” companies

Advice to Startups Targeting Small & Medium Enterprises in Southeast Asia

map_southeast_asiaThere is a danger for any startup to find product and market fit at the early stages of inception. Most startup founders often reached for the market that is easily accessible to them given the lack of networks and industry experience. One segment which I often see startups stumble is in what we call and small and medium enterprises, which represents almost 95-99% of the economy which they are operating in. For Southeast Asia, it is not simple to touch this segment because the market means different things to different countries. I have worked on this segment for a few years and deliberated on the best approach to build reach and distribution whether I am in a startup or corporate setting. The problems are similar as much as the misconceptions. In this essay, I address how one should approach these issues, and hopefully guide entrepreneurs through my own learnings as well as failings. My key advice to everyone targeting this segment particularly in Southeast Asia: A lot of startups claim to focus on small & medium enterprises in their respective markets. My advice is to focus on “M” & not “S” In that market segment. Continue reading Advice to Startups Targeting Small & Medium Enterprises in Southeast Asia

A Possible Solution to the Taxi problem in Singapore

Finally, some people cannot take it anymore about the taxi problem in Singapore (Check out this article by Tabitha Wang in Today). Of course, we have heard countless complaints about taxi drivers ranging from their bad service to profit mongering during peak hours. I am giving the government a break by acknowledging the civil servants must have worked out all possible scenarios in their meeting room to come to the present set of transport policies. However, the picture from the ground is clearly opposite to what they have in mind.

Here is the problem cut down into one paragraph. There are many customers during the peak hours and there are finite number of taxis. In order to create incentive for the taxi drivers to fetch customers, the taxi companies increase the surcharge and the number of taxis after clearing permission from the Ministry of Transport. Strange enough, till today, people are still complaining. Why is it so?

The reason is because the taxi drivers have beaten the system. First of all, the taxi drivers gave excuses for not fetching some people because the distance is too far. For example, a taxi driver finds no incentive to drive someone up from the city to Jurong because he would have difficulty finding an customer such that he can enter back into the city. So, as a result, most drivers, after sending their first customer out of the city, are wasting time hovering around the town areas like Jurong, Ang Mo Kio, Pasir Ris and Yishun. Second, the surcharge system is abused blatantly. During peak hours, you are likely to get a SilverCab or a SMRT cab than getting a Comfort-Delgero cab (both the blue and the yellow ones). The reason is the phone booking system and the surcharges. Since the blue and yellow Comfort cabs make up the bulk of the taxi population, the tendency is for a rogue taxi driver to sit out and wait for the phone call so that he or she can earn a few dollars more. As Tabitha Wang puts it clearly, having surcharges actually encourage bad behaviour by penalising good cabbies. In fact, the cab drivers made it blatant to have their supper between 10.30 to 11.30 pm such that they will pick up all those poor people waiting outside Clarke Quay after that time with the surcharge.

So, is there a possible solution to the problem to solve both problems? Yes, the solution is simple – take away the surcharges during peak hours and force the taxi drivers to compete fairly. By doing that, you reduce the chances of bad behaviour and reward good behaviour. In fact, we need to do one more thing to make it work, that is hold the taxi companies responsible for their bad behaviour. Our government should find a way to impose fines on the taxi companies (since they are clearly the largest benefactors and not the taxi drivers) for bad services.

Author’s Note: I totally support Tabitha’s suggestion that in setting up a website to publish the licence plate numbers of those who cruise along empty but refuse to pick up passengers. In fact, the citizen journalists can clearly help with their phone cameras and video cameras.

Seperated By a Mental Bridge: Thoughts on the Iskander Development Region

Yesterday, the Malaysia-Singapore Joint Ministerial committee started their first meeting on the Iskander Development Region (IDR) in Johor Bahru. The conclusion of the first meeting leads to the committee forming four common task force groups to explore the areas (on environmental matters, boosting tourism, facilitating immigration clearance and enhancing transport links) identified by a previous meeting between Prime Minister Abdullah Ahmad Badawi (Malaysia) and Prime Minister Lee Hsien Loong (Singapore) during their recent Langkawi retreat. The principle of the working groups is to achieve a win-win outcome for both countries and the committee will meet every quarter to discuss further cooperation and taking stock.

The IDR plan was conceived to follow the Hong Kong-Shenzhen model, which has enjoyed economic success. However, there are notable differences. First of all, in the Hong Kong-Shenzhen model, the model is “one country, two systems”. In the IDR case, we have possibly “two countries and hopefully one system”. From the perspective of Singapore, there are good economic reasons why we need to move to the IDR. First of all, we need to expand our markets and industries to the surrounding and we are reaching the limits of our population on the island. A combined economic region will help to diversify and increase growth for the region as a whole. The Malaysian side will also benefit from the technology transfer and the increased trade between both countries. All these sound too good to be true. So, the question is, “What’s the ceveat?”

There are some infrastructure barriers which we need to overcome. The first is the immigration issue. Listening to the stories from my parents’ generation, between 1965 and 1968, even though Singapore has gained independence, people from both countries were allowed to move between borders without much immigration checks as compared to today. I wonder how many of us remember that there used to be the blue Malaysian passport. The next issue is the connectivity issue and those who crossed the causeway often complained of the car jams in the weekend or public holidays. There is only one public bus (bus 170) and very few private transport services to bring you across the causeway. The working groups has taken a start to crack this solvable questions.

The key is the mental bridge. Singapore and Malaysia are not just separated by infrastructural issues brought about by two causeways, but the mindset and attitudes of the younger generations are vastly different from the previous generation. Our governments and civil services have also evolved after two generations. There is a mental bridge which citizens of both countries need to cross. Most Singaporeans view the project with a lot of skepticism, citing concerns of security and the change of leadership in the future (which might lift away the current privileges). I am sure that a different set of complaints about Singaporeans will also emerge from the other side of the bridge. The solution, of course, is to resolve that mental bridge by encouraging more interaction between the younger generation of both countries.